Career Opportunities


Apply now Job no: 497045
Work type: Management (MPP)
Location: Dominguez Hills
Categories: MPP, At-Will, Full Time, Student Services
Position Description

Position Information    

This is a full-time management (MPP) position.  MPP employees serve at the pleasure of the campus President.  MPPs do not serve a probationary period and never receive permanent status.

This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Special Working Conditions: May require some evening and weekend work

Conditions of Employment        

Possession of a valid Driver's License is required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Application Deadline & Salary Information        

Review of applications will begin July 20, 2020 and the position will remain Open until Filled.

Salary is commensurate with experience.

 Major Duties

Under the general direction of the AVP of Enrollment Management, the Registrar is responsible for , analyzing, and implementing complex technical operations related to complex registration functions that have a broad impact on students and academic departments to support the Strategic Enrollment Plan of the system and campus, working in accordance with federal, state, and system wide policies and regulations. Lead the team who successfully processes registration, grading, graduation evaluation, athletic certification and degree audit, articulation and creating a long-term strategy that includes planning for a changing registration and enrollment landscape. The Registrar formulates and evaluates technical functionality of all systems used in the Registrar’s Office and works with all Student, Academic, Administrative affairs units as well as Institutional Technology. The Registrar provides education and guidance in the enforcement of FERPA, University and System-wide security guidelines as they affect the release of protected and confidential information. The Registrar is responsible for the security, integrity, and accuracy of academic records, degree progress and evaluation services, and the coordination and implementation of academic policies and procedures with academic departments and colleges.


Required Education: Bachelor’s Degree in Public Administration, Communication, Management, or related field in business.

Required Experience: Minimum of 5 years of full-time experience in Records and Registration office. Experience in the implementation of automated student information systems, knowledge of organizational, management, and personnel practices. 3 years of supervisory experience in a Records/Registration office.

Required Knowledge, Skills, and Abilities:

Knowledge of the policies and operational needs for the evaluation of student records, Veteran certification, athletic certification, and course articulation. Knowledge of principles and practices of student records management. Demonstrated knowledge of data base concepts with a client service and web based student information systems.

Demonstrated knowledge and experience of the principles, practices, and procedures of the Registrar, including strategic and fiscal planning and monitoring, and the supervision and development of staff in a complex, diverse, and inclusive workplace. Experience with the development of policies, plans, and initiatives.

Procedures, practices, organizational tools and professional techniques of a university records office- methods and problems of organizational and personnel management-administrative problems and solutions involved in operating a large student services programs area-research, analysis, and interview techniques-principles and methods utilized for fiscal and budgetary preparation and control-modern office and data handling methods, forms and equipment-on-line student information systems.

Independently interpret and apply a wide variety of program rules and regulations-plan, organize, manage and direct the operations of a large student service program- establish management goals and develop various plans of action to achieve such objectives- resolve conflicts and make difficult personnel and administrative decisions-schedule projects, meet deadlines and productivity standards-do long-range planning and develop implementation systems and procedures-plan, organize and direct others in the formation of substantive program policy-formulate appropriate campus wide policies-analyze administrative, organizational and personnel management problems to reach practical and logical conclusions and put effective changes in to practice- register new and continuing students in courses offered by the University –maintain academic records to formerly and currently enrolled students and determine student’s eligibility for graduation and receipt of degrees upon completion of an academic program-establish and maintain effective working relationships with others.

Skills in written and oral communication, working with multiple on-line databases, and multi-tasking.

Evidence of strong leadership and management skills; strong service orientation in working with faculty and university departments; excellent interpersonal and communication skills; knowledge of federal, state, CSU, and university regulations related to the management of student academic records; demonstrated experience with systematic review and implementation of business processes, customer service, and the effective utilization of technology to make informed decisions, manage and integrate workflow, and support student success initiatives; demonstrated ability to utilize and enhance information/technology applications with strong knowledge of information management systems, designs, and applications; ability to develop and implement comprehensive and meaningful reports and dashboards; and ability to work effectively with people and diverse backgrounds and to collaborate across organizational lines.

Preferred Qualifications

Preferred Education: Master’s degree in Management, Public Administration, Communication, Higher education Administration or related degree.

Preferred Experience: Experience with PeopleSoft and OnBase; Experience leading a high volume, customer service oriented office with a One-Stop service orientation; Knowledge of common student affairs principles for practice.

Required Certifications: Valid Driver's License


40% - Analysis, Policy Implementation and Strategic Leadership
• Provides leadership, strategic direction, and management of the Registrar's Office
• Interprets system wide and campus policies and procedures to ensure adherence to state and federal statutes including FERPA.
• Complies with all policies of the State Board of Education, funding agencies, the Chancellor’s Office and the University including Title V, Executive Orders, etc.
• Serves on several university committees including but not limited to Curriculum Committee, SAPAC, FAC, Academic Calendar Committee, and other committees relating to records, registration, and other student services, as well as those concerned with academic policy and student success.
• Consults with academic and administrative offices, analyzes and reviews the registration process, including program changes and withdrawal procedures, implementing changes as needed.
• Identifies and develop long term goals and strategic plans and initiatives for maximizing the efficiency and effectiveness of enrollment related processes including implementing programs which support student success and timeliness to degree.
• Represents the university as a visible ambassador from admissions to strengthen partnerships within the internal and external communities.
• Works with key departments (Outreach & School Relations, Financial Aid & Scholarships, Registrar, EOP, ETE, Veterans, Educational Partnerships, Academic Deans, Associate Deans and Program Coordinators etc.) to ensure the needs of the campus and students are evaluated and reflected in our policy and procedure development.
• Develops a strategic vision for both technology and human resources development.
• Develops a long-term strategy for how the Registrar's Office will operate in the future based on research trends that are currently documented.

35% Management & Supervision
• Provides leadership, strategic direction, and management of the Registrar’s Office.
• Reviews organizational chart and position descriptions on an on-going basis to maximize the utilization of staff in meeting current and projected operational needs and to employ staff with the skills and interests that best match positions.
• Maintains professional currency through active membership in national and regional Higher Education organizations.
• Participates in all Enrollment Management and divisional staff development and staff meetings and attends all major staff events to promote the University.
• Serves as the HEERA manager for professional and administrative staff.
• Administers policy in the operation of the Records Office including the supervision of managers, supervisors, leads and other professional staff in the performance of such functions as records, maintenance, registration, report preparation, processing petitions, updating student data, preparation of transcripts, imaging, archival and auditing of permanent records, articulation processes, and veteran and athletic certification.
• Hires, trains, supervises, motivates, evaluates, and develops professional and administrative staff. Responsible for defining the duties and responsibilities of administrative and professional staff; assesses performance and provides feedback; counsels or disciplines as needed; designs and coordinates training and staff development; recommends promotion, leaves of absences, and performance based salary increases; oversees the selection and recommends appointment of personnel for staffing.
• Maintains professional currency through active membership in national and regional Higher Education organizations.
• Engages stakeholders from all the academic units to ensure a clear understanding of their expectations for the Registrar's Office.

20% - Operational
• Contributes to division-wide initiatives and participate in the leadership of the division; serve on division and university level events committees, advisory committees, and task forces; participate in meetings and professional development activities.
• Oversees all functions of the Registrar’s office including customer service, registration, grading, major changes, petitions, early start, academic probation, academic disqualification and remediation disqualification, posting degrees, transfer credit and ARC requests, degree audit, articulation, and enrollment reporting.
• Directs the processing and evaluation of all student records including major changes, petitions, early start, academic probation, academic disqualification and remediation disqualification, posting degrees, transfer credit and ARC requests, degree audit, articulation.
• In conjunction with campus and departmental communications personnel develops and implements a comprehensive communication plan.
• Oversees the accurate and timely production of all reports to local, state, and national agencies/student systems. ERSS,

• Works closely with the AVP Enrollment Management to resolve policy, procedural and technical issues.
• Contributes to the Chancellor’s Enrollment Management Report as directed by the Associate Vice President.
• In conjunction with Information Technology, coordinates implementation for all technologies, which include development of technologies in support of the Registrar’s Office.
• Maintains awareness of and takes action regarding work process efficiencies and technology improvement opportunities.
• Shares best practices, new solutions, and ideas to improve processes and policies with Registrar’s team in order to create a "culture of innovation".
• Advises the AVP Enrollment Management on the need for and priority of information system enhancements and develops proposals and plans for meeting these needs.
• Responsible for providing support for PeopleSoft Database, Tableau and other technologies implementation for the Office of Admissions.
• Serves as primary lead for Admissions for the maintenance, business process review, and development of technologies that support Admissions, document processing, imaging, workload, dashboards, and reports.
• Serves as primary point of contact with the Chancellor's Office regarding technology information for Admissions
• Safeguard and serve as custodian of confidential and protected information housed in the student information system; Implement administrative policies, procedures, and processes to facilitate the timely, accurate, and efficient provision of services and information.
• Ensure accuracy and effective record keeping and maintenance of all student data housed in the student information system and work collaboratively with Information Technology and others as appropriate to streamline and automate processes in support of effective and efficient enrollment management activities.

5% - Other duties as assigned

Closing Statement

California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce.

California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.   For more information or definition of these terms, please visit:

Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771.

Clery Act crime statistics for CSUDH are available at , or by calling University Police at (310) 243-3639. Upon appointment, all candidates must furnish proof of eligibility to work in the U.S.

The California State University is Smoke and Tobacco Free.  Smoking, Vaping and other Tobacco use are Not Permitted anywhere on University property.  Education Code 42356, CCR Title 5, Article 9

Advertised: Pacific Daylight Time
Applications close: Pacific Daylight Time

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