Career Opportunities

Benefits Analyst (Admin Analyst/Specialist, Non-Exempt)

Apply now Job no: 507636
Work type: Staff
Location: Dominguez Hills
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Human Resources

Position Information     

This is a full-time, permanent (probationary) position.

Special Working Conditions: Possible overtime during peak timeframes.

Conditions of Employment         

The California State University (CSU) is committed to safeguarding the health and well-being of our students, faculty, staff, administrators, and the communities we serve, as well as maintaining higher education access and attainment for our students, as such, we embrace a comprehensive strategy designed to reduce the likelihood of transmission of the COVID-19 virus.  The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption if eligible.  Any candidate advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at CSU Vaccination Policy. Questions about the COVID-19 Vaccination Policy may be sent to  

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Application Deadline & Salary Information         

The application review date is moved to Wednesday, January 12 and the position will remain open until filled.  

The salary range for this classification is $3,288 - $6,347 monthly.

Major Duties

Under the general supervision of the Payroll Services and Benefits Manager, the Benefits Analyst performs administrative duties for employee benefits. The incumbent provides day-to-day administration of benefits programs and conducts reviews, researches, and analyzes benefit-related issues. Responsibilities include but are not limited to assessing documents and ensuring timely entry into benefits systems; point of contact to address plan participation, enrollment, claims, or status changes, eligibility, or coverage, and transferring employee premium payments to benefits providers for faculty and staff. In addition, the incumbent will conduct monthly new hire benefit orientations and assist with the annual Benefits Enrollment Fair and abides by federal and state benefit regulations, and conduct periodic audits for compliance.


Required Education and Experience:

Normally obtained through a bachelor's degree and/or equivalent training and at least two (2) years of administrative work experience in Benefits and or Human Resources involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Preferred Qualifications:

Benefits experience in a University setting
Experience using PeopleSoft Human Resource Information System
Experience processing benefits enrollments

Microsoft Office software, Outlook, PeopleSoft HR, PIMS/CIRS Query, copier, fax machine, scanner, and multi-telephone system

Required Knowledge, Skills, and Abilities: 

Ability to:
-Work with representatives from public and private entities and reflect a positive image;
- Apply reasoning, critical thinking skills, knowledge of business rules, and interpreting business process guides, in order to maintain system integrity.
-Effectively communicate verbally and in writing;
-Effectively handle interpersonal interactions at all levels and handles highly sensitive, personal situations;
-Take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved;
-Multi-task and handle multiple priorities and projects;
-Set priorities and meet critical deadlines;
-Use judgment and discretion to act when precedents do not exist;
-Assist in the implementation, administration, and communication of employee benefit plans;
-Provide high quality customer service to a culturally diverse clientele;
-Accurately transcribe and transmit incoming and outgoing information.

-Initiative and innovation in solving problems;
-Interpretation of data to develop sound conclusions and make appropriate recommendations;
-Perform business math and make accurate projections requiring some inference;
-Highly motivated;
-Computer literate using Word, Excel, PowerPoint, and Adobe;
-Fully functional in all technical aspects of the work assignment;
-Working with all groups, at all levels in the organization;
-Experience designing electronic or hard copy communications;
-Orientation towards customer service and demonstrated experience with following up on commitments.


60% Provides a full range of support related to the day-to-day administration of employee benefits programs. Responsible for the day-to-day processing of the University’s benefits programs to ensure timely and accurate processing of enrollments, dis-enrollments, life events, court order enrollments, dependent recertification, and cancellations. Interpret and apply complex policies, procedures, and laws regarding the various benefits plans. • Reviews analyzes and addresses various benefits-related issues in an effective and efficient manner. • Process benefits enrollment, cancellations, and changes into PeopleSoft and benefits systems in a timely manner. • Maintains business relationships with CalPERS, CalHR, State Controller's Office, Insurance carriers, and various voluntary vendors. • Collaborates with staff and management regarding appointment transactions that may affect benefits eligibility. • Assists Payroll Services and Benefits Manager with ACA data entry, organizing benefits-related fairs, workshops, presentations, and seminars. • Perform periodic audits of employee benefits enrollments and eligibility by running various reports in CalPERS, PIMS, CIRS, and PeopleSoft. Identify and address potential eligibility issues and correct them. • Ensure compliance with federal and state benefits regulations • Assist Manager with monthly benefit interface transmission, changes, and cancellations. Analyze data and work with CalPERS and/or the SCO to correct any errors. • Compose and send all benefit-related communication and enrollment forms to employees, enter appropriate ACA codes in PIMS, reinstate coverage upon return from leave. • Assist Manager with assessing leave of absence requests, track leaves, counsel employees on retirement process and options, process appropriate documents, monitor FERP appointments, and cancellations, and maintain updated documentation. • Ensure data is current in CalPERS PSR System, 403(b) Retirement Manager system in coordination with the Chancellor's Office, Delta Dental Interface, and State Controller's Office PIMS system. • Provide advocacy for CSU employees by researching and resolving problems, work with program administrations (i.e. Chancellor's Office, State Controller's Office, California Public Employees Retirement System (CalPERS) Health Benefits Services, and program carriers) in gathering information, researching, and resolving enrollments/eligibility issues and discrepancies in claims processing; • Attends Benefits and Leave Related Sub-Committee calls with the Chancellor's office on a weekly, monthly or quarterly basis.

35% Customer Service - Serve as a point of contact for faculty and staff by providing benefits information in person and on the phone regarding eligibility, benefit provisions, rates, enrollment, and claim procedures for the mandatory state-financed and voluntary benefit programs by, the application process, and various requests • Interacts with campus community daily and provides quality customer service. • Conduct monthly new employee benefits orientation and assist Payroll Services and Benefits Manager with new faculty orientation. • Assist the Manager with the annual Open Enrollment fair and various benefits-related workshops/events and or informational seminars. Provide benefit information to employees and assist with questions regarding the completion of their open enrollment requests. • Assist with the review of Fee Waiver forms for completeness, scan approved fee waivers to appropriate fee waiver coordinator for processing, update Fee Waiver website, and monitor the fee waiver inbox. • Ensure employee benefits information is current for viewing by employees and all desk procedures are maintained. • Provide front office Coverage and ensure coverage to assist employees • Compose accounts receivable letters and ensure collections of outstanding receivables. • Scan benefits-related documents into the scanning system.

5% Other duties as assigned

Closing Statement

California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce.

California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.   For more information or definition of these terms, please visit:

Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771.

Clery Act crime statistics for CSUDH are available at , or by calling University Police at (310) 243-3639. Upon appointment, all candidates must furnish proof of eligibility to work in the U.S.

The California State University is Smoke and Tobacco Free.  Smoking, Vaping and other Tobacco use are Not Permitted anywhere on University property.  Education Code 42356, CCR Title 5, Article 9

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