Career Opportunities

Retention Specialist (Student Services Professional III)

Apply now Job no: 519448
Work type: Staff
Location: Dominguez Hills
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services
Position Description

Working Title: Retention Specialist

Classification Title: Student Services Professional III

Classification Salary Range: $4,691 - $6,683 monthly

The final salary is dependent upon qualifications and experience.

About the Department/Position

The foundation of advising for the College of Health, Human Services, and Nursing (CHHSN), Student Success Center (SSC) is based upon conceptual, relational, and informational principles, which are the core competencies of NACADA The Global Community for Academic Advising. In this belief, the advisors of CHHSN SSC are fully dedicated to socio-personal, academic, and career support for our students. The advisors provide this support by being responsive to student needs, issues, and concerns to innovate our advising practices towards equity, accessibility, and inclusion. As a center, we build a community that prepares students for the knowledge and skills they need as student leaders and emerging health and human services professionals. The advisors cultivate this community and college identity by creating a collaborative space in partnership with the college’s students, staff, and faculty. (Kerr, M., Langford, L., Prado, C., Valdez, A., Viray, J., 2022)

The Student Success Center is seeking a Retention Specialist to join the team! Under the general direction of the Student Success Director, the Retention Specialist will provide solution centered recommendations in support of campus and system-wide retention initiatives. The Retention Specialist will work in support of the strategic retention program in meeting the mission of the Center, College, and University.

This is a full-time, permanent (probationary) position. 

Overview of Duties and Responsibilities

  • Research, identify, and develop retention programming that supports students to develop a sense of belonging, and an academic identity, and to explore strengths, interests, passions, etc.
  • Advise a caseload of students to provide significant and frequent advising opportunities, make decisions in individual cases to resolve student problems, and track each student cohort to ensure efficient degree completion.
  • Work with college-based student success team to ensure data is inputted, maintained, and used to develop effective strategies and interventions.

Minimum Qualifications

  • Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

  • Equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

To view the full position description, click "Position Description" above. 

Conditions of Employment

  • Satisfactory completion of a background check (including a criminal records check) is required for employment. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
  • The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
  • The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption if eligible. Any candidate advanced in a currently open search process should be prepared to comply with this requirement. Questions about the CSU COVID-19 Vaccination Policy may be sent to

Closing Statement

  • California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce.
  • California State University, Dominguez Hills is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.   For more information or definition of these terms, please visit:

  • Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771.
  • Clery Act crime statistics for CSUDH are available at or by calling University Police at (310) 243-3639.
  • Upon appointment, all candidates must furnish proof of eligibility to work in the U.S.
  • The California State University is Smoke and Tobacco Free.  Smoking, Vaping and other Tobacco use are Not Permitted anywhere on University property.  Education Code 42356, CCR Title 5, Article 9

Advertised: Pacific Daylight Time
Applications close: Pacific Daylight Time

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