Career Opportunities

Director of the Student Success Center for the College of Business Administration and Public Policy (Administrator II)

Apply now Job no: 526005
Work type: Management (MPP)
Location: Dominguez Hills
Categories: MPP, Administrative, At-Will, Full Time, On-site (work in-person at business location)
Position Description

Working Title:  Director, Student Success Center for the College of Business Administration and Public Policy

This is a full-time management (MPP) position.  MPP employees serve at the pleasure of the campus President.  MPPs do not serve a probationary period and never receive permanent status.

Classification Title: Administrator II

Position Salary Range: $7,650 - $8,100 per month

The anticipated hiring range for this position is $7,650 - $8,000.

Salary is commensurate with experience.

Review of applications will begin April 10, 2023, and the position will remain open until filled.

The Opportunity

In conjunction with our visionary Going Far Together Strategic Plan, California State University, Dominguez Hills is seeking to hire the founding Director of the Student Success Center for the College of Business Administration and Public Policy.

Reporting directly to the Associate Vice President for Academic Advising and Career Development in the Division of Academic Affairs, the Director will oversee all functions in the center, ensuring equitable access to, and delivery of high quality academic advising and student success efforts. Under general direction of the AVP AACD, and with the consultation and partnership of the College of Business Administration and Public Policy Dean, Associate Dean, and college faculty, the Director will oversee a student centered, assets-informed approach to retention, graduation, and (re)registration-supportive campaigns that serve all CBAPP students.

About the College of Business Administration and Public Policy

The College of Business Administration and Public Policy (CBAPP) consists of three business departments (accounting, finance and economics; information systems and operations management; management and marketing) and the School of Public Service and Justice which comprises of public administration, criminal justice administration, and organizational leadership studies. CBAPP’s programs have been granted regional accreditation by WASC, business programs accreditation by AACSB, and public administration accreditation by NASPAA. CBAPP has the second largest enrollment of the professional schools at CSUDH, and more than 20% of CSUDH degree recipients are CBAPP students. Out of the top five undergraduate programs at CSUDH, Business Administration is #1, and Criminal Justice Administration is #3. Faculty, staff, students and Advisory Board members contribute to the continuous success and growth of the College on-campus and in the community. For more information, please go to http://cbapp.csudh.edu.

The Campus

CSUDH is on the rise! Founded in 1960, CSUDH boasts a rich history that is rooted in social justice and equity. Today, we are a welcoming community of learners and educators collaborating to change lives and communities for the better, aiming to become a model urban university. Situated in the heart of Los Angeles, our students are a true reflection of our community. With nearly 80% belonging to under-represented groups and nearly half the first in their family to attend college, CSUDH offers one of the most transformative educations in the country. In fact, a recent report ranked us #2 in the nation for economic mobility! We warmly welcome you to join our dynamic team and help us continue on the path to transform lives that transform America.

Duties and Responsibilities:

40% Leading and Managing Personnel

  • Leading and Managing Personnel
  • With guidance from the AVP AACD, provides clear direction for the Center. Oversees effective management of all activities and program operations in the Center, including personnel, daily operations, clerical and administrative functions, advising services, retention, timely completion, integrations with the Career Development Center, and Center efforts related to community and campus outreach.
  • Collaborates with the college Associate Dean to identify effective communication strategies that ensure faculty, staff, and students have equitable access to pertinent information.
  • Recommends, creates, and implements long and short-term strategic plan goals and operational plans for the Center.
  • Spearheads efforts to improve retention and completion.
  • Leads by addressing difficult issues. Supports and moves new initiatives forward. 
  • Facilitates an environment that motivates, empowers, and inspires commitment from employees and does so while advancing a culture of care.
  • Demonstrates commitment to creating and sustaining a diverse and inclusive workforce.
  • Creates an environment in which employees are recognized for their accomplishments and contributions to the success of the team.
  • Understands the university's mission and vision and how the department/college/division work activities and goals support the mission. 
  • Hires, supervises, and evaluates student success center staff.
  • Designs professional development for student success center staff.
  • Coordinates and chairs Center team meetings.
  • Develops and implements Center policies and procedures and ensures adherence to relevant laws, regulations, and CSU system policies.

25% Guiding Center Processes

  • Guiding Center Processes
  • Supervises Center staff in the holistic advisement of potential and current students.
  • Acts to remove roadblocks for student petitions and other administrative processes that hinder student progress.
  • Serves as an expert collaborator, who is a champion for assets-forward and appreciative approaches to student success.
  • In collaboration with various student-serving partners, ensures efficient, effective, and equitable referrals of students to support services.
  • Tracks and shares scholarship opportunities, grants, and career opportunities for prospective and current students.
  • Supervises a student success center designed to be the primary point of contact for students who need support and for faculty and staff who are seeking ways to effectively refer students.

20% Evidence-informed Decision Making

  • Reviews data, communicates findings to stakeholders, and works with specialists (retention and graduation), associate deans, other center directors, faculty, and staff in the development and delivery of student supports.
  • Develops and disseminates regular reports about students’ academic progress and progress towards student success goals.
  • Coordinates with the Writing Center and the Toro Learning & Testing Center to provide support for students.
  • Coordinates with the office of first- and second-year experiences to support undergraduate students. 
  • In partnership with the college Associate Dean, works with those guiding and developing student orientations to campus to ensure college representation in the engagement of students.
  • Develops transition support to help new students develop a sense of belonging within their college and academic department.
  • Works with campus stakeholders to resolve student issues that hinder timely progress and completion.
  • In collaboration with the Toro Success Collaborative (TSC) Program Director and the AVP AACD, oversees the development, assessment, and reporting of TSC campaigns and alerts that serve at the college and program levels.

10% Skillful Collaboration

  • Communicates and collaborates with department chairs, program coordinators, faculty, staff, and administrators in the college and university to coordinate policies, procedures, processes and/r activities.
  • Builds effective strategic alliances internally and externally with department chairs, faculty, and advisors.
  • Initiates and develops strong working relationships with the community. 
  • Serves as the lead liaison between the Center and campus-wide, student-facing and student-serving departments.
  • Represents the College on various University and regional committees as appropriate.
  • Provides regular communication to campus partners.

Minimum Qualifications:

  • A Master’s degree from a regionally accredited college or university in the field of higher education leadership, policy, or administration, (or related field).
  • 3 years of leadership experience in academic advising and/or similar student success positions. Leadership may include lead direction of work and/or the leading strategic efforts and campaigns.
  • A CV/resume and cover letter will be required. 

Knowledge, Skills, and Abilities:

  • Demonstrated experience leading and/or supervising staff in inclusive, diverse organizations;
  • Demonstrated management skills that will serve the incumbent in supervising and motivating staff to work effectively and cooperatively with administrators, faculty, staff, and students;
  • Demonstrated consultative decision-making and problem-solving skills;
  • Record of assets-informed advising and mentoring of students, especially first generation, minoritized students in minority-serving institutions;
  • Experience with tracking and assessing retention and graduation data (especially through the effective use of technology and institutional research);
  • Record of successfully implementing evidence-informed approaches to student outreach, advisement, and retention in a higher education setting.

Preferred Qualifications:

  • A Doctorate/terminal degree from a regionally accredited college or university in higher education leadership, policy, or administration (or related field);
  • Demonstrated experience providing mentoring, professional growth and/or professional development opportunities for staff;
  • Ability to communicate in multiple languages;
  • Demonstrated record of implementing student success and/or student recruitment and outreach efforts that improved outcomes for historically underrepresented students;
  • Experience supporting/mentoring around student success efforts related to postbaccalaureate, credential, and/or graduate study;
  • Record of successful grant writing to support student success.

To view the full position description, click “Position Description” above.

General Information:                                  

  • Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program.
  • Satisfactory completion of a background check (including a criminal records check) is required for employment. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
  • The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
  • This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
  • In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California
  • The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption if eligible. Any candidate advanced in a currently open search process should be prepared to comply with this requirement. Questions about the CSU COVID-19 Vaccination Policy may be sent to hrm@csudh.edu.
  • The CSU system offers a competitive total compensation benefits package for employees and qualifying dependents, including medical, dental, vision, retirement, and tuition assistance. It is our goal to compensate employees equitably and fairly. You can access a full description of our benefits here.

Closing Statement

California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce. Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771.

California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

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