Career Opportunities

Retention Specialist (Student Services Professional III)

Apply now Job no: 541107
Work type: Staff
Location: Dominguez Hills
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)
Position Description

Working Title: Retention Specialist

Department Name: Student Success Center for the College of Education

Division: Academic Affairs

Classification Title: Student Services Professional III

Classification Salary Range: $5,276 - $7,517 per month

The final salary is dependent upon qualifications and experience.

About the Department/Position:

Under the general direction of the Student Success Director, the Retention Specialist will provide solution centered recommendations in support of campus and system-wide retention initiatives. The Retention Specialist will work in support of the strategic retention program in meeting the mission of the Center, College, and University. 

Overview of Duties and Responsibilities:

  • Research, identify, and develop retention programming that supports students to develop a sense of belonging, and an academic identity, and to explore strengths, interests, passions, etc.
  • Leverage technology to monitor student data and faculty feedback to proactively support students and to develop retention programs and initiatives designed to close equity gaps and achieve student success outcomes.
  • Work with academic departments and faculty mentors to support the use and integration of early alert system for first year students.
  • Develop programming/campaigns to respond to data regarding students’ progress to graduation.
  • Advise a caseload of students to provide significant and frequent advising opportunities, make decisions in individual cases to resolve student problems, tracking each student cohort to ensure efficient degree completion.

Minimum Qualifications:

  • Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
  • Equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Knowledge, Skills, and Abilities:

  • Thorough knowledge of assets-based, equity centered advising approaches for individuals and groups.
  • General knowledge of the principles, practices and trends of the Student Services field.
  • General knowledge of the policies, procedures and practices of the program area to which assigned.
  • Ability to analyze complex situations accurately and adopt effective courses of action.
  • Advise students using culturally responsive, assets-based, and equity-centered approaches individually and in groups on complex student-related matters
  • Maintain effective working relationships with a diverse student body, faculty, and staff with the general public.

Preferred Qualifications:

  • Bilingual or Multilingual skill is desirable.

To view the full position description, click “Position Description” above.

General Information:

  • Satisfactory completion of a background check (including a criminal records check) is required for employment. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
  • In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
  • The CSU system offers a competitive total compensation benefits package for employees and qualifying dependents, including medical, dental, vision, retirement, and tuition assistance. It is our goal to compensate employees equitably and fairly. You can access a full description of our benefits here.
  • The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Closing Statement

California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce. Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771.

California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

Employees at California State University, Dominguez Hills shall abide by the Nondiscrimination Statement.

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Applications close: Pacific Daylight Time

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