Job Summary:  

This position operates under the Department of Digital Transformation. The AI Onboarding and Outreach Student Assistant will support the adoption and awareness for university chatbot (Ask Cody). The student will be expected to focus on the communication and outreach surrounding Cody: promoting a culture of engagement across campus, as well as assisting in best usage practices. The student will assist with interaction analysis and analytics as necessary. The student may perform the task of live agent, taking over for the bot when necessary to speak directly with the end user.

The position is best suited for someone enthusiastic about connecting with others, creative in communication strategies, and a willingness to ask questions. An openness to learning about chatbot technology, analytics, and system design is encouraged. 

Responsibilities include, but are not limited to:  

Under direct supervision, duties include but not limited to:

• Assist in developing user-friendly guides, FAQs, and orientation materials to help new students and staff/faculty understand Ask Cody
• Assist with orientations, workshops, and events to promote chatbot awareness and support
• Monitor community feedback; track patterns in usage and summarize findings for the chatbot team, and department supervisors
• Create visual and digital content (social media posts, flyers, or slides) to explain how and why to use Ask Cody
• Connect user feedback with potential improvements in both technical and user experience, using patterns in user questions and challenges
• Collaborate with the chatbot development team to align campus outreach with system goals
• Perform as a live agent during live chatbot interactions
• Work collaboratively to invent or enhance outreach and engagement strategies
• Perform additional duties as assigned, depending on the evolving needs of the project

Daily Duties:

• Draft or update guides, FAQs, and orientation materials.
• Assist with outreach events and activities such as orientations or tabling.
• Monitor feedback and categorize common questions or issues.
• Create and publish digital outreach content (visuals, slides, social media).
• Coordinate regularly with supervisors to set task priorities.
• Ask questions often if priorities or tasks are unclear.
• When possible, contribute observations that may inform chatbot improvements.
• Take on additional assigned tasks to support the broader goals of Digital Transformation.

Minimum Qualifications:  

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.  

• Special Qualification: Admission or registration as a CSU student.  

Required Qualifications  

• Maintain a 2.0 G.P.A. or greater per semester and cumulative.  

• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)  

• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)  

• Eligible to work in the United States  

• Payroll Requirement: Social Security Card  

Preferred Qualifications  

• Excellent Oral and Written Communication Skills in English
• Must be reliable, conscientious, responsible, and curious
• Experience developing educational or promotional content (guides, FAQs, slides, or tutorials)
• Experience with social media, digital outreach, and/or graphic design tools (e.g., Canva, Adobe Suite)
• Ability to understand and summarize feedback clearly and identify common themes
• Familiarity with collaboration tools such as Google Docs and Google Sheets
• Interest in data analytics, Natural Language Processing (NLP), and Generative AI platforms (ChatGPT, Google Gemini, etc.) 

Compensation and Benefits:  

Student Employment Anticipated Hiring Range: $16.50 per hour.  

The compensation offered will consider internal equity and experience among other factors.  

Position Information:  

Work status: Part-Time, Temporary, Seasonal  

The application deadline is: 10/24/2025 at 11:55 pm (PST)  

Academic year available hours: Monday through Friday (8:00 am – 5:00 pm).  

Summer available hours: Monday through Thursday (7:00 am - 5:30 pm).  

This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time.  

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.  

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).  

Conditions of Employment   

Background Check   

Satisfactory completion of a background check (including a criminal records check) may be required for student employment purposes. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check when required may affect the continued employment of a current CSU employee who was conditionally offered the position.  

Driver’s License Check   

Possession of a valid Driver's License may be required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.  

I-9  

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.  

Statement of Commitment to Diversity  

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.  

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion  

Closing Statement:  

Reasonable Accommodation  

We provide reasonable accommodation to applicants and employees with disabilities. Applicants with questions about access or requiring reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.  

Smoking  

CSUSB is a smoke and tobacco-free campus.  See policy https://calstate.policystat.com/policy/6591951/latest/.  

Clery Act  

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act