Job Summary:

 

Under the general supervision of the Director of Basic Needs & Student Support, the Basic Needs & Student Support Coordinator provides advanced program coordination and holistic support services. This position leads to key departmental programs, including Outreach Activities, Cody’s Closet, Mobile Pantries, Swipe Out Hunger, and supports grant review processes. Responsibilities include coordinating basic needs services such as food, housing, and financial support; supervising student staff; providing case management and referrals to campus and community resources; delivering training and specialized guidance; and performing administrative tasks that support student success, retention, and completion by removing barriers to their education.

 

Responsibilities:

• Lead and coordinate in-reach/outreach activities, including Swipe Out Hunger, Mobile Snack Services, Clothing Closet, and related programs
• Develop and implement engagement strategies tailored to each campus community.
• Manage outreach calendars, marketing, and communication plans to ensure equitable access to services.
• Plan and deliver presentations for new student orientations, coordinate materials, training, and representation.
• Oversee day-to-day operations, manage inventory, and ensure equitable service delivery.
• Serve as the primary contact for new and continuing students, assessing needs and providing referrals to campus/community resources.
• Provide holistic guidance on basic needs, academic, and personal well-being concerns.
• Coordinate emergency housing placements and connect students with appropriate support services.
• Maintain case notes and track grant requests, awards, and follow-ups in the department database.
• Build and maintain partnerships with community organizations, agencies, and businesses to secure donations and expand resources.
• Collaborate with campus partners (e.g., Housing, CARE, Academic Success) for coordinated student support.
• Represent the department on committees and intervention teams to promote cross-departmental collaboration.
• Coordinate and track departmental budgets, ensuring compliance with CSUSB policies and procedures.
• Research, compile, and analyze service data to improve delivery and student engagement.
• Monitor and update departmental website, handouts, and marketing materials for accuracy.
• Develop marketing and operational procedures for all core programs.
• Lead student staff, providing work direction, training, and performance guidance.
• Maintain program calendars and student appointments to ensure efficient service delivery.
• Collect, analyze, and report data on basic needs programs and outcomes.
• Interpret and ensure compliance with university and departmental regulations.
• Prepare reports and disseminate data as requested.
• Participate in professional development and trauma-informed training as needed.
• Serve actively on campus committees and contribute to divisional initiatives.
• Perform other duties as assigned.

 

Minimum Qualifications: Required Education and Experience

Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.

Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.

A master's degree in counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

 

 

Required Qualifications

Thorough knowledge of the policies, procedures, and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods.

 

Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.

 

Preferred Qualifications

General knowledge of Student Services programs, social service approach (including organizational, personnel, and fiscal management), and advanced statistical and research methods. Familiarity with CSU admission processes and criteria, as well as CalFresh eligibility requirements.

 

 

Compensation and Benefits:

Anticipated Hiring Range: Minimum $6,320 – Maximum $6,615

Classification Salary Range: Minimum $6,320.00 - Maximum $9,014.00

 

The salary offered will take into account internal equity and experience among other factors.

 

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

 

Position Information:

Work status: Full-time/Exempt/ /Probationary

 

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

           

The application deadline is: November 10, 2025 at 11:59PM

 

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

 

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

 

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).

 

Conditions of Employment

Background Check

 

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

 

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

 

Campus Security Authority

This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

 

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

 

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

 

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

 

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

 

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act